When you need help in solving a problem with the software, Experience In Software is available to assist you. First, check this help file for information on the part of the program you are having a problem with. Also, take a look at the Web site for technical FAQs.

Importantly, check to see if you have the latest build of Project KickStart 5. The problem you are experiencing may have already been solved. Click Help on the menu bar and then click About Project KickStart to find the Build Date, and compare it to the latest Build Date

If you do not have the latest build of the program, you should uninstall your current version and download and install the latest build:

#request.ROOT_NAME#downloads/new_version.cfm

Registered users can obtain support in the following ways:

• Web:  #request.ROOT_NAME#support/email_support.cfm
• E-mail: support@projectkickstart.com
• Hours: 9:00 am to 5:00 pm, Pacific time, Monday - Friday

To make the support process more efficient, provide the following information:

• Your name, phone number and email address.
• Briefly describe the problem, including any error messages.
• If reporting a potential bug, describe what you did immediately before seeing the bug.
• Please include the Project KickStart version and Build Date. (Click Help on the menu bar and then click About Project KickStart)
• Also include what version of Windows (e.g., Windows Vista) you are using.

Notes

• Our policy is to respond to support email within two business days. If you have not received a response, please double check that spam filters are blocking our messages to you. If you maintain an incoming whitelist, please allow all messages from the projectkickstart.com domain.
• Support is available in English only.  If you purchased a translated version, please contact your local reseller for help in other languages.

See Also

  Reporting Technical Issues